Today I'm going to update on how to renew your passport (for Indonesian citizen). In April, I just renew my passport and I did it at Mal Pelayanan Publik (MPP) at South Jakarta, behind Westin Hotel Kuningan.
Since I've to renew my passport 6months before the due month (which is the due month is in November). I tried to renew it in April thru website https://antrian.imigrasi.go.id/ with some of the problematic things that happened when I'm trying to renew my passport from the website. For example, I can't find the date to make an appointment. So, that's why I chose to make an appointment from Android App "Antrian Paspor" (you can search it on PlayStore). From that app, I finally can make an appointment to renew my passport.
Ok, I'm going to share step-by-step to renew my passport, hope it's going to help you guys.
1. As I stated before, you can apply via https://antrian.imigrasi.go.id/
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| source: website antrian.imigrasi.go.id |
or from Android App "Antrian Paspor" (you can search it on PlayStore).
If you have finished it then you must check your email (or you can check your Spam mail) to verify your account. After you've verified your account, go back to the website or your app by typing your username and password, click Login.
3. After you've logged in, simply following the steps to apply the registration to get the schedule. Here are the steps after you've logged in:
7. When your name was called, the officer going to ask whether you choose normal passport or e-passport (I chose e-passport) then they're going to take your photo.
(P.S.: if you still have a valid visa in your old passport, please ask the officer you give it back to you when you take your new passport, so they're going to keep it and give it back to you)
8. After you took your photo, don't forget to pay at Bank DKI on the 2nd floor. You need to pay it with cash.
(Source: Antrian Paspor App for Android)
2. If you don't have the account yet, you can apply it by choosing "Daftar Sekarang" then you must fill your data. 
(Source: Mobile Antrian Paspor Online)
If you have finished it then you must check your email (or you can check your Spam mail) to verify your account. After you've verified your account, go back to the website or your app by typing your username and password, click Login.
3. After you've logged in, simply following the steps to apply the registration to get the schedule. Here are the steps after you've logged in:
3.a. Choose where you want to go to renew your passport (as for me at Mal Pelayanan Publik Jakarta Selatan, so I chose that one, see the number on the screenshot, no.1 is the place and no.2 to the next step)
3.b. Choose how many person who wants to apply to renew their passport
3.c. Choose the appointment date, for this one, sometimes it can be tricky and stated that the date already unavailable for a month, keep refresh)
4. On the appointment date, don't forget to bring: a. ID Card (KTP) for citizen age 17 above and b. Passport. Both of them have to be copied! So, you're going to bring your ID and the one that had been copied and your old passport and it copy (4 items/documents).
5. Come to the place that you agreed when you apply the appointment before the time. As for me at MPP Jakarta Selatan, so I came exactly 8:00 a.m. On the ground floor, on the right after the entrance, you're going to see this machine and choose no.3 to take the queuing (or if the machine didn't work, ask the receptionist (on the left after this machine) how to get to immigration. I was directed to take a lift (across the receptionist) to the 3rd floor)
(Source: My own)
6. After you've arrived on the 3rd floor, you've to fill a guest book (if you didn't get the queuing number on the ground floor). Then you've to wait for your name to be called.
(Source: My own)
7. When your name was called, the officer going to ask whether you choose normal passport or e-passport (I chose e-passport) then they're going to take your photo.
(P.S.: if you still have a valid visa in your old passport, please ask the officer you give it back to you when you take your new passport, so they're going to keep it and give it back to you)
8. After you took your photo, don't forget to pay at Bank DKI on the 2nd floor. You need to pay it with cash.
(Source: My own)
9. Immigration going to issue your new passport in 7days working hours (not including Saturday and Sunday)
10. Voila! you get your new passport in 7days working hours!
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